Shipping Policy

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days. Business days generally exclude weekends and applicable public holidays. Processing time and transit time are separate.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch. Total delivery time includes processing plus transit. Estimates are not guaranteed arrival dates; weather, carrier disruption, holidays, customs procedures, and other circumstances may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout according to the destination and available delivery services. You can review the total before submitting payment.

Depending on inventory, product location, packaging requirements, and destination, an order may be fulfilled through different facilities or fulfillment partners. The parcel’s shipping origin may differ from our registered business address. One order may arrive in separate parcels with different tracking numbers.

When an order is dispatched and tracking information becomes available, shipment details are normally sent to the email used at checkout. A carrier may require additional time after label creation before the first tracking scan appears.

Review the recipient name, street address, postal code, and contact details carefully before checkout. If you find an error, email service@aurevith.com immediately. We will make reasonable efforts to update the address before fulfillment begins, but changes are not guaranteed after processing starts. Extra shipping costs may apply if an undeliverable parcel must be resent due to an incorrect address supplied at checkout.

Availability depends on the item, shipping destination, and carrier options shown at checkout. Certain addresses or destinations may not be supported.

Tracking events may take time to appear, and scans may pause in transit. If the estimated delivery window has passed or tracking appears unusually inactive, contact support for assistance.

If your shipment appears lost, contact customer support with your order number. We may review tracking and delivery records with the carrier before determining the next appropriate resolution.

If tracking shows delivery but the package is missing, check nearby delivery areas, other household members, and any carrier delivery notice. Contact the carrier and our support team if the parcel still cannot be located.

If a package arrives damaged or items are missing or incorrect, contact us promptly and provide clear photographs of the product, parcel, and shipping label when possible. Our Return & Refund Policy explains the review process.

This policy describes standard U.S. delivery estimates. Orders outside supported U.S. destinations depend on options offered during checkout. Where relevant, customs duties, import taxes, and related charges may apply as permitted by law.