Contact Us
Contact Us
Questions about a product, your order, delivery, or a return? Reach Aurevith™ customer support using the information below.
How Can We Help?
Our customer support team can help with questions about our children’s learning accessories, everyday essentials, product information, order status, and available store policies.
Email service@aurevith.com or call +86 13763330227. Customer service hours are 8:00 AM – 10:00 PM Daily.
Questions About an Existing Order
Please include your order number and the email address used at checkout. Briefly explain your question or the assistance you need. This helps us locate the right purchase and review your request.
Problems With Your Order
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as you discover the problem.
- Your order number
- A clear description of the issue
- Photographs of the product and, when relevant, the packaging and shipping label
We will review the details and explain the available next steps in accordance with our Return & Refund Policy.
Before Returning an Item
Please contact customer support before sending a product back. Do not ship a return to our registered business address unless our team has expressly instructed you to do so.
If your return is approved, we will provide the applicable instructions and return destination.
Response Time
We aim to respond as promptly as possible during customer service hours. Additional review may be required for payment, shipping, and return-related inquiries.
Business Information
Need a little help?
For order questions or assistance, our support team is here to help.